Getting StartedWhat should I configure first after creating an account?+
Start with nursery details, then the academic year, classes, users, and students. This order reduces rework later.
Getting StartedCan I use the system on a phone?+
Yes. The interface is responsive for computers, phones and tablets, with layout adjustments based on screen size.
Getting StartedCan I manage more than one nursery with one account?+
Yes, when your account is linked to multiple nurseries. Use Switch Nursery to move between authorized organizations.
StudentsHow do I move a student to another class?+
Open the student profile, change the class and save. Review the effect on teacher permissions and class-based reports.
StudentsCan I deactivate a student instead of deleting the record?+
Prefer using the appropriate student status when available so history and previous transactions remain available.
StudentsWhere do I enter guardian details?+
The student form includes a Guardian Information section used for communication, follow-up and the Parent Portal.
AttendanceWhat is the difference between Absent and Not Recorded?+
Absent means the absence was intentionally recorded. Not Recorded means attendance has not yet been processed for that student.
AttendanceCan I filter attendance by class?+
Yes. Use the class and status filters to focus on a specific group quickly.
AttendanceCan attendance be changed after recording?+
If your role allows it, you can update the day status or departure time. Data should reflect what actually happened.
Daily ReportsWho writes the daily report?+
Usually the assigned teacher or responsible staff member, according to permissions set by administration.
Daily ReportsWhen should I publish a report?+
After review. The system flags missing recommended fields, but authorized management may approve and publish an incomplete report when operationally necessary.
HealthWhen should I create a health alert?+
Use a health alert when a case needs clear follow-up beyond routine daily care, and record severity, details and action taken.
HealthDoes the system provide medical diagnosis?+
No. Health alerts are an internal documentation and follow-up tool, not a medical diagnosis or substitute for a doctor.
EventsCan I share an event using a public link?+
Yes when the feature is enabled, but review privacy policy and parent consent before publishing child photos or personal data.
FinanceHow do I record a payment from a guardian?+
Open the invoice or Collections screen, choose Record Payment, enter amount, method and reference, then save and review the remaining balance.
FinanceHow do I see overdue balances?+
The Financial Workspace shows open and overdue balances. Use status filters to focus on overdue invoices.
FinanceCan I generate an account statement?+
Yes. Student and family statements are available for a selected period, with available print/export options.
FinanceWhat if the guardian pays only part of an invoice?+
Record only the amount actually received. The remaining balance stays open until fully paid.
FinanceCan I create an invoice manually?+
Yes. Verify the student, description, amount and due date before saving.
ExpensesHow do I record an expense?+
Open Expenses, choose Add Expense, then enter date, category, description, amount and any available reference.
InventoryHow do I know which items need purchasing?+
The Inventory Dashboard highlights items at or below their minimum stock level.
InventoryWhat is the purpose of minimum stock?+
It is an operational alert threshold that helps detect shortages before daily work is interrupted.
InventoryWhen should I use stock adjustment?+
Use it only for justified corrections, such as a physical count difference, not instead of normal purchases or consumption.
MealsDoes meal preparation deduct inventory?+
When a meal is linked to ingredients, recording preparation deducts quantities according to the current meal logic.
ParentsWhat can a guardian see?+
Only the information and services enabled for the guardian and linked child, never other children’s data.
ParentsHow do I follow up a parent request?+
Open Parent Requests, select the request, review details, then update its status or response according to the action taken.
UsersWhat is the difference between Administrator, Teacher and Accountant?+
Administrators have broader management access, teachers focus on assigned classes and daily operations, and accountants focus on finance and inventory according to current permissions.
UsersWhy can’t a teacher see all students?+
Teacher access can be restricted to assigned classes. This is intentional for privacy and simpler daily work.
UsersA user forgot their password. What should I do?+
Use the administrator password-change function instead of creating a new account, then ask the user to keep a strong private password.
Academic YearsCan I copy settings from a previous year?+
Yes. Use the academic-year setup wizard when available, then review copied data before starting operations.
Academic YearsWhen should I close an academic year?+
After reviewing unpublished reports, alerts, open balances and the final closing report.
SubscriptionWhat happens when the subscription is close to expiry?+
The system displays the due date and the administrator can open the renewal page and upload proof of payment.
SubscriptionWhat does restricted account mean?+
Some create/edit actions may be temporarily blocked depending on subscription status, while renewal instructions remain visible.
SupportWhere can I find an explanation of each screen?+
Use this Help Center and search by screen or task. Screenshots can be added to each section for more visual guidance.
SupportWhat should I do if I cannot find the answer?+
Use Contact Us and include the screen name, what you were trying to do, and what happened. A screenshot is especially useful for support.
CurrenciesCan an Egyptian nursery charge student fees in USD?+
Yes. Nursery country, Sanad subscription currency, accounting currency and invoice currency are separate concepts. Base currency may be EGP while a program charges USD.
CurrenciesCan a USD invoice be collected in EGP?+
Yes. Sanad stores the received payment currency, applied invoice amount, settlement rate and base accounting amount separately.
CurrenciesCan expenses or purchases use another currency?+
Yes. Select transaction currency and exchange rate; Sanad stores the original amount and its base-currency accounting value.
CurrenciesAre Saudi prices converted from Egyptian prices?+
No. Egypt EGP and Saudi SAR are independent commercial price lists, including plan, extra-user and extra-class prices.
TreasuryIs a transfer between cash and bank an expense?+
No. Use Treasury Transfer so funds move between accounts without creating revenue or expense; FX difference is calculated when currencies differ.
TreasuryHow do I review a bank or cash account?+
Open the account statement and select a period. It shows opening balance, movements, running balance and closing balance.
ReconciliationHow do I handle a bank fee that is on the statement but not in Sanad?+
Create an Adjustment from the reconciliation line as a bank expense; it then appears in expenses, treasury and the reconciliation audit trail.
ReconciliationDoes Auto-Match always confirm a match?+
No. It scores amount, direction, date, reference and description, while ambiguous cases remain for manual review.
Cash FlowDoes Cash Flow Forecast change treasury balances?+
No. Planned flows are forecast records only. Actual balances change only when real financial transactions are posted.
BudgetWhat is the difference between Budget, Actual and Forecast?+
Budget is the plan, Actual is posted activity, and Forecast combines actual-to-date with expected future movements in the period.
ApprovalsWhen does an expense or purchase not affect treasury?+
When approval is required, it stays Pending with no financial or inventory effect until the manager approves it.
NotificationsWhat appears in Notification Center?+
Current signals include pending approvals, overdue fees, low stock, health alerts, parent requests, subscription items and unresolved reconciliation lines.
NotificationsDoes Sanad send notifications by email or WhatsApp?+
Not at this stage. The current Notification Center is in-app only; external channels can be added later.
PlansWhat happens to features during the trial?+
All features are open during Trial. After it ends, plan entitlements and included user/class limits apply.
PlansWhat happens when a feature is not included in the plan?+
Sanad blocks the feature at backend level, not only by hiding its navigation link.
SecurityWhat happens to other sessions after a password change?+
The account authentication version changes, invalidating other sessions and requiring a fresh login.
Promo CodesCan a promo code be used for the first paid subscription after trial?+
Yes. A valid new-subscription code entered at signup can be stored and applied to the first approved payment after the trial.
Promo CodesCan a promo code be used on renewal?+
Yes, when the code allows renewals and is still valid within its market, usage and once-per-nursery restrictions.
Promo CodesCan a promo code discount 100%?+
Yes. A 100% percentage discount produces a zero payable amount and no transfer proof is required, while the renewal still goes through review for auditability.
Promo CodesWhen does a code count toward its usage limit?+
A redemption is recorded only after the subscription payment is approved, not when the code is typed or a pending request is created.
Sanad AdministrationDoes every back-office employee need full Super Admin access?+
No. Create an admin-panel user with only the permissions needed for their role, such as payments, subscriptions or promo codes.
Sanad AdministrationIs hiding a navigation link enough to secure an admin area?+
No. Admin permissions are also enforced on backend routes, so direct URL access to an unauthorized section is denied.
SubscriptionCan I pay monthly or annually?+
Yes. Plans support monthly and annual billing, and the applicable price is shown before you submit a payment request.
SubscriptionCan I see other plans from my nursery account?+
Yes. The Subscription page shows your current plan and the available public plans so you can request an upgrade or downgrade.
SubscriptionHow is a mid-cycle upgrade calculated?+
Sanad calculates the unused value of the current paid subscription and the higher plan cost for the remaining period, then applies any available subscription credit and shows the net amount due before submission.
SubscriptionWhat happens when I downgrade to a lower plan?+
Sanad settles the remaining period. If the calculation leaves an amount in the nursery's favor, it is added to the subscription credit balance for future Sanad payments.
SubscriptionCan subscription credit be withdrawn as cash?+
No under the current policy. It is a credit balance for future Sanad subscription payments and is tracked in the subscription credit transaction history.
SubscriptionDoes my plan change as soon as I submit an upgrade or downgrade request?+
No. The current plan, subscription period and credit balance remain unchanged until Sanad Administration approves the request.
Promo CodesCan the promo discount differ between monthly and annual billing?+
Yes. A promo code can have separate discount values for monthly and annual billing, and Sanad applies the value that matches the selected billing cycle.
Payroll — EgyptCan an employee be uninsured or exempt from payroll tax?+
Yes. Social insurance and payroll tax are independent switches in the salary structure, so either can be enabled or disabled without forcing the other.
Payroll — EgyptHow does Sanad calculate Egyptian payroll tax?+
Within the Simple Payroll scope, Sanad uses cumulative YTD calculation on a 360-day basis with the applicable tax bands, personal exemption and employee social-insurance deduction when enabled.
Payroll — EgyptWhen is the insurable wage required?+
It is optional for an employee who is not covered by social insurance. Once insurance is enabled, it must be greater than zero and within the legal profile limits; other advisory warnings remain review-only.
Payroll — Saudi ArabiaWhat does Saudi payroll calculate?+
It calculates earnings, deductions and net pay, and separates GOSI, SANED and occupational-hazard contributions between employee and employer according to nationality and selected scheme.
Payroll — Saudi ArabiaDoes Sanad deduct salary income tax in Saudi payroll?+
No. The current Sanad Saudi payroll does not deduct employee salary income tax.
Payroll — Saudi ArabiaWhat is the difference between legacy and new GOSI schemes in Sanad?+
The salary structure lets you select the applicable Saudi scheme so Sanad can apply the supported 2026 pension rate for that employee.
PayrollCan I export a payroll report?+
Yes. The monthly payroll report can be exported to CSV, and an employee payslip can be printed or saved as PDF from the browser.
PayrollIs Sanad a full HR suite?+
No. The current release provides Simple Payroll for nursery operations and does not attempt to replace advanced HR, attendance payroll or full government integrations.
PayrollDo I need to create a user account for every employee?+
No. You can add an employee from Employee Management and maintain their salary without a login. Create a user only for someone who needs system access.
PayrollHow is an employee advance paid from cash or bank?+
In Employee Advances, select the employee, active financial account, amount and recovery plan. Sanad automatically creates an expense in the selected cash or bank ledger.
PayrollWhen can an employee advance be edited or cancelled?+
It can be changed before any installment is included in a calculated or approved payroll run. Cancelling it before payroll also removes its linked financial movement.
PayrollWhen can an addition or deduction be edited?+
It can be edited or deleted before it is included in a calculated payroll run. After calculation or approval it is locked to preserve payroll and audit consistency.
TransportationCan the driver and supervisor use existing employee records?+
Yes. Routes link directly to Employee Master without duplicating staff data.
TransportationDoes Sanad enforce vehicle capacity?+
Yes. Daily-trip creation compares eligible assigned children with the vehicle capacity and blocks an overloaded trip.
TransportationDoes this release include live GPS tracking?+
Yes. During an active trip, the driver or supervisor can share the phone location. Sanad shows the current location and ETA to the parent and stops tracking when the trip is completed.
Parent PortalWhat does the Today screen show?+
Today combines attendance, meals, the published daily report, outstanding invoices and the child's current transport status in one view.
Parent PortalCan a parent see every child in the nursery?+
No. Each account can see only children linked to that guardian inside the same nursery.
TransportationHow does live GPS tracking work?+
During an active trip, the driver or supervisor shares the phone location through the browser after granting Location permission. Sanad sends periodic updates and stops tracking when the trip ends.
TransportationHow is ETA calculated?+
Sanad calculates the distance from the current vehicle location to the child's stop and estimates arrival time using available trip speed or a conservative default speed.
TransportationWhen is the vehicle-approaching alert sent?+
It is sent once per trip when the vehicle location enters the proximity radius configured for the child's stop.
TransportationHow do PIN and QR handover controls work?+
Sanad creates a separate PIN and QR for each child on a return trip. Handover cannot be recorded until one is verified and the receiver name is entered.
TransportationCan the parent see trip history?+
Yes. Transportation shows trip date, direction, stop, status, arrival/handover time and receiver name when available.
TransportationHow are route and per-child costs calculated?+
The administrator enters monthly fixed cost, fuel and other per-trip costs. Sanad estimates trip cost and allocates it across non-absent children to provide an approximate per-child cost.
TransportationDoes GPS require a dedicated vehicle tracker?+
Not in this release. Tracking uses the driver or supervisor phone GPS through the browser. A dedicated tracker can be integrated later if required.
TransportationCan transportation fees be collected monthly or annually?+
Yes. Each child's transportation assignment has a monthly or annual billing cycle. Monthly and annual amounts can be set independently; if annual is zero, Sanad uses 12 times the monthly fee.
TransportationHow is a transportation invoice issued?+
Open Transportation Billing, choose the period start, and generate drafts for all enabled assignments or one child. After approval, the invoices are collectible in Billing.
TransportationCan a transportation invoice be paid in installments?+
Yes. It is a standard Billing invoice, so partial and full collections are supported and the paid/remaining balances are tracked.
TransportationDoes the parent see the transportation invoice?+
Yes. It is linked to the child and appears with the child's invoices and payments in the Parent Portal.
TransportationHow does Sanad prevent duplicate transport invoices?+
The invoice is linked to the transportation assignment and billing-period start; another invoice for the same assignment and period cannot be created.
TransportationHow is vehicle maintenance posted as an expense?+
After maintenance is completed, choose Post as Expense. Sanad creates one Expense linked to the maintenance record, vehicle, cost, date and optional financial account.
TransportationCan the same maintenance record be posted twice?+
No. Each maintenance record can be linked to only one Expense.
PricingIs Transportation included in the base plan?+
No after trial. Transportation is a separate paid add-on activated for the nursery at an agreed monthly or annual price.
PricingAre student transportation fees the same as the Transportation Add-on price?+
No. The add-on is the nursery's subscription to the Sanad Transportation module; student transportation fees are nursery revenue invoiced to families.